Safari CIS (Customer Information System) improves customer management by providing a centralized view of customer information. Representatives have real-time access to contact information, billing history, account properties, contract and pricing information, accounts receivable status, historical usage and much more.

Safari CIS helps improve customer retention by enabling you to provide outstanding real-time service. This includes tracking customer contact events and assigning specific user or department follow-up on each unresolved customer issue. Safari CIS helps facilitate growth in customer base through tracking prospect/sales activities and managing sales commissions.

Safari CIS provides an intuitive, efficient dashboard for customer management, which translates into a competitive advantage through accurate and timely customer service.

Major Features

• Three-tier Customer Hierarchy for Corporate/Billing//End User Contacts/Locations.
• Customer Enrollment
• Historical Use Tracking
• Customer Service and Collections Call/Event Tracking, Management and Reporting
• Unlimited Contacts
• Utility Services and Rate Tracking
• Manage Past Due Accounts for Collections
• Establish "Promise to Pay" terms
• Sales Force with Automated Commissions
• Manage multiple meters by Account
• Build/Update index or custom market-based pricing rates
• Store tax rates/HDD values/distribution and service rates/etc.

User Benefits

• Improve response time to customers with quick access to all customer enrollment, communications, and account detail information.
• Reduce confusion between customers and service representatives with the ability to view the invoice exactly as it appears to the customer.
• Increase efficiency with the ability to log call data with all other customer data.
• Improve customer satisfaction by ensuring proper tracking and handling of follow-up commitments.
• Increase and manage customer base with electronic import/export of utility enrollment and transaction files for adds, drops, terminations, etc.
• Improve decision making with access to complete historical usage.