Safari CIS (Customer Information System) improves customer management capabilities by providing a centralized view of customer information. Representatives have real-time access to contact information, billing history, account properties, contract and pricing information, accounts receivable status, historical usage and much more—all from a single interface.

Safari CIS helps improve customer retention by enabling you to provide outstanding real-time service. This includes tracking customer contact events and assigning specific user or department follow-up on each unresolved customer issue. Safari CIS helps facilitate growth in customer base through tracking prospect/sales activities and managing sales commissions.

Safari CIS provides a comprehensive and flexible dashboard for customer management, which translates into a competitive advantage through accurate and timely customer service.

User Benefits

• Improve response time to customers with quick access to all customer enrollment, communications, and account detail information.
• Reduce confusion between customers and service representatives with the ability to view the invoice exactly as it appears to the customer.
• Increase efficiency with the ability to log call data with all other customer data.
• Improve customer satisfaction by ensuring proper tracking and handling of follow-up commitments.
• Increase and manage customer base with electronic import/export of utility enrollment and transaction files for adds, drops, terminations, etc.
• Improve decision making with access to complete historical usage.