Technical Support Services

System, Infrastructure, Database and Third Party Support

EnSite provides all necessary technical implementation support related to server, network, workstation and remote access setup. Other technical services include data conversion, utility and financial partner data exchange setup, custom invoice templates and reports, and general system setup.
EnSite's technical expertise in the IT and energy industries ensures that we speak our clients' language in the arenas of data conversion needs, utility-mandated tariff setup and adjustments, agreements and contracts, and data exchange. With respect to utilities and other third parties, EnSite has a wealth of experience and a set of established protocols for developing and implementing communications between our EnSite Safari Suite^® system and those of our clients and their other business partners.

Project Management

For new client implementations and large-scale client projects, EnSite's Project Management team provides expert management of each component of the process, from designing the project to assigning roles, setting project milestones, and ensuring outcomes meet expectations.

In addition, technical project management is facilitated and managed by Time Trax, EnSite's proprietary issue management system. Time Trax projects are created and tracked by project, tasks, and sub-tasks, with targeted project reports provided to clients at regular intervals to ensure that each project is on track and progressing to the client's satisfaction.

Phone, E-mail and Internet Support

EnSite provides regular phone and e-mail support to its clients during regular business hours. EnSite also utilizes interactive Internet-based support sessions as required. Clients are typically put in touch immediately with their assigned Account Manager, who enjoys a working knowledge of the clients' business model and priority. This ensures a fast, targeted and accurate response to ongoing client inquiries.